Privacy Policy

Privacy Policy

Welcome to The Dog Porch!

Your privacy is important to us. When you visit our website or place an order, we collect information such as your name, shipping address, billing address, email address, and payment information so we can process your order and provide customer support.

We use your information to:

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  Process and ship your orders.
  
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  Send order confirmations and tracking information.
  
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  Respond to customer service requests.
  
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  Improve our website and shopping experience.
  
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  Send promotional emails only if you choose to receive them.
  

We never sell your personal information to third parties.

Payment information is securely processed by Shopify and its payment providers. The Dog Porch does not store your complete credit card information.

By using our website, you agree to this Privacy Policy.

If you have any questions, please contact us through our Contact page.

Shipping Policy

Shipping Policy

At The Dog Porch, we know you're excited to receive something special for your best friend.

Orders are typically processed within 1–3 business days. Shipping times vary depending on the product and your location.

Many of our products are shipped directly from our trusted fulfillment partners.

Once your order ships, you'll receive tracking information by email.

Please make sure your shipping address is correct before placing your order. The Dog Porch cannot be responsible for delays caused by incorrect addresses or carrier issues.

If your order arrives damaged or there is a shipping problem, please contact us and we'll do our best to make it right.

Return & Refund Policy

Return & Refund Policy

We want you and your furry family member to love your purchase.

If you're not completely satisfied, please contact us within 30 days of receiving your order.

Items must be:

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  Unused
  
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  In their original packaging
  
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  In resalable condition
  

Certain items, including personalized products and some pet health or hygiene items, may not be eligible for return.

If a product arrives damaged or defective, please contact us as soon as possible with photos so we can resolve the issue.

Refunds are issued after returned items are received and inspected.

Original shipping charges are generally non-refundable unless the return is due to our error.

Terms of Service

Terms of Service

Welcome to The Dog Porch.

By using this website, you agree to these Terms of Service.

You agree to:

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  Provide accurate information when placing an order.
  
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  Use this website only for lawful purposes.
  
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  Respect all copyrights, trademarks, and content on this site.
  

Prices and product availability may change without notice.

While we strive to provide accurate product descriptions and images, slight differences may occur depending on manufacturers and suppliers.

The Dog Porch is not responsible for delays caused by shipping carriers, weather, or circumstances beyond our control.

We reserve the right to refuse or cancel orders when necessary, including cases of pricing errors or suspected fraud.

A Little Note From Chloe

"Welcome to The Dog Porch! We're so glad you stopped by. Whether you're shopping for your own best friend or just enjoying the stories from our porch, thank you for being part of our community. Every wagging tail reminds us why we do what we do. And remember... every dog deserves a porch to call home." ❤️

I think adding that little sign-off at the bottom of your policy pages will make them feel warm and personal instead of sounding like generic legal documents. It fits the welcoming spirit you've been building for The Dog Porch.