Refund & Returns Policy

At The Dog Porch, we want you and your furry, feathered, or whiskered family members to be happy with every purchase. If something isn't quite right, we'll do our best to make it right.

Returns

We accept returns on eligible items within 30 days of delivery. Items must be unused, in their original condition, and returned in their original packaging.

Some products, including personalized items, certain pet products, or other items marked as non-returnable, may not be eligible for return.

Refunds

Once we receive and inspect your returned item, we'll notify you of the status of your refund. If approved, your refund will be issued to your original payment method. Please allow several business days for your financial institution to process the refund.

Exchanges

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible through our Contact Us page. We'll work with you to replace the item or find the best solution.

Return Shipping

Unless the return is the result of our error or a defective product, customers are responsible for return shipping costs.

Damaged Orders

If your order arrives damaged, please contact us promptly and include photos of the item and packaging whenever possible. This helps us resolve the issue as quickly as possible.

Questions?

If you have any questions about returns or refunds, please visit our Contact Us page. We're always happy to help.