Shipping Policy

A legal disclaimer

At The Dog Porch, we know how exciting it is to receive something special for your best friend. That's why we're committed to getting your order on its way as quickly and carefully as possible. We appreciate your trust in us and will always do our best to provide a smooth shipping experience.

Order Processing

Most orders are processed within 1–3 business days after payment is received. Orders placed on weekends or holidays will be processed on the next business day.

Shipping Times

Shipping times vary depending on your location and the products ordered. Estimated delivery times will be provided at checkout whenever available.

Tracking Information

Once your order has shipped, you will receive a confirmation email with tracking information, if available, so you can follow your package's journey.

Shipping Delays

While we work hard to ensure timely delivery, occasional delays due to weather, carrier issues, holidays, or other circumstances beyond our control may occur. We appreciate your patience and understanding.

Incorrect Shipping Information

Please make sure your shipping address is correct before placing your order. We are not responsible for delays or additional shipping costs caused by incorrect or incomplete addresses.

Damaged or Lost Packages

If your order arrives damaged or appears to be lost during shipping, please contact us as soon as possible through our Contact Us page. We'll work with you to help resolve the issue.

Questions?

If you have any questions about shipping or your order, please visit our Contact Us page. We're always happy to help.